Lakeland Maze Farm Park

FAQ

COVID-19 – Visitor Information – PLEASE READ BEFORE BOOKING YOUR TICKETS!

We are delighted to be able to welcome visitors back again and have worked hard to ensure you have a safe day out. 

We have had to make a few adjustments to make this possible, which are outlined below

PRE-BOOKING

If anyone in your group has any symptoms, please stay at home and rearrange your visit to a future date. If you have booked already please contact us so we can transfer the date.

Tickets are only valid for the day you book them for so please double check before you complete your order.

To ensure we have enough room for people to social distance on site we are limiting ticket numbers each day. If you are a season ticket holder please only book if you are planning on coming, as we want everyone to be able to have a chance to visit – no shows will be recorded. 

Tickets may be available on the day if there is space but pre-booking is recommended to secure your tickets for your chosen day.

To be able to complete your booking you must read and agree to the health and safety terms and conditions on the booking form to enable faster admission on site. These highlight important safety information and that any children under your care are your responsibility to supervise and ensure they behave in a safe manner whilst on site.

Season ticket holders must book online if wanting to visit between 10am-3pm. Entry after 3pm can turn up without booking.

To ensure we have enough room for people to social distance on site we are limiting ticket numbers each day. If you are a season ticket holder please only book if you are planning on coming, as we want everyone to be able to have a chance to visit – no shows will be recorded. 

ON THE DAY

Entry to site is from 10am, last entry 3pm and closing time is 5pm. Last entry to the mazes is 3.30pm. 

FROM 8/8/2020 FACE COVERINGS MUST BE WORN IN ALL INDOOR AREAS OF THE FARM PARK. Children under 11 years are not required to wear a mask but if they are happy to please encourage this. Visitors with certain disabilities or health conditions are exempt from wearing face coverings. We fully support the ‘sunflower lanyard’ scheme which helps highlight hidden disabilities. Please ensure any disposable face masks or gloves are placed in bins and not left around the site. 

If there are large queues into the main entrance when you arrive please wait in your car until we have managed the queues and there is safe space to queue whilst maintaining social distancing.

We have always encouraged regular handwashing on site and continue to do so. There are also various hand sanitiser stations on site to be used as well as and not instead of regular handwashing. Please remind all group members to avoid touching their face and to cover their nose and mouth when coughing and sneezing and dispose of any tissues immediately in a bin. 

We have built safety screens on site and staff members may be wearing various types of PPE. We are all super friendly though so please say hello! 

We will be encouraging contactless and card payments on site where possible, although cash will be accepted if necessary. 

There is a one-way system in place on site, along with additional signage and social distancing markers. Please follow the system and markers to keep each other safe. We reserve the right to ask visitors to leave if they are behaving in a way which puts others at risk.

We are unable to supply welly hire this year for hygiene reasons, so please ensure you bring suitable outdoor footwear – wellies, walking shoes etc that you do not mind getting muddy. 

All our food and drink are to be ordered from our outdoor serving hatches and will be served in takeaway containers with eco friendly disposable cutlery also available. You may bring these to eat indoors or outdoors.

At present Soft play and all indoor play activities are unable to open, in line with government guidance. We have a wide range of outdoor activities and animal barns, as well as the maize mazes.

Please see boards around site for the day’s activities as these may change over the course of the summer.

In the event of bad weather on site, please try to spread out over all our buildings to ensure all groups can maintain social distance from each other. 

We want to ensure you have the best day out, so please get in touch if you have any questions, or speak to a staff member on site.

Are you open all year round?

Currently we are open weekends, bank holidays, school holidays and some term time dates from 15th February 2020-1st November 2020. Please see our opening dates time for accurate information as other platforms such as Google opening times are not always up to date and this is out of our control. Always check our website before traveling. 

What is there to do in low season (when maize mazes are closed)? 

Where do we start?! There are farm animals to feed, small animals to handle, ponies to groom. Bouncy castles, soft play and climbing wall, go karts, trampolines and more! Plenty to do whatever the weather.

Do you do children’s parties?

Yes we do children’s parties during the low season (excluding bank holiday weekends) which can be tailored to your child and the activities they would like to do. Please contact us to discuss party bookings.

How long will it take to complete the maize mazes?

We recommend about 90 to 120 minutes to complete the large maze and 15-25 minutes to complete the mini maze. It depends which way you decide to turn at each corner, and if you want to stay until you have found every quiz board, sometimes this can take longer.

Can we feed the animals?

Our farm animals and donkeys love being hand fed! Animal feed is available to purchase on site and we request that they are only fed this and nothing else to keep them healthy. Most of our animals love the attention, especially the goats! 

Can I bring my dog?

We only allow assistance dogs into the farm park and maize mazes. We do have 3 kennels on site that you may leave your dog in free of charge whilst you are visiting. We recommend you ring in advance to check there is a space free before setting off.

Do you serve hot food on site?

Yes we have a café serving hot and cold food, drinks and snacks. Hot food service is 11.30-3pm in low season and 11.30-4pm during high season. 

Is the maze suitable for pushchairs or wheelchairs?

People have used both around the maze without experiencing difficulties. However please bear in mind that it is a working maize field and may be more difficult with either of these if weather conditions have been poor. Staff can advise the best route to take, and there are short cuts around the bridges. Disabled parking is available outside the reception building. The rest of site is fully wheelchair/pushchair friendly.

Can I bring a large group/school trip

Yes we can cater for large groups and tailor the visit to their ages/educational curriculum if necessary. Please get in touch to plan your visit.

Do you take card payments?

Yes we accept card, contactless, cash and cheques as form of payment.

How often are your Tractor Rides?

Tractor trailer rides leave from near the Pet Barn at 2pm and 3.30pm during low season and every 15 minutes between 2pm and 4pm during high season when it is busy. Please see the clock near the pet barn for the time of the next ride. Tractor rides are included in your entry fee and take between 10 and 15 minutes.

What are the Moonlit Mazes?

We hold 2 evenings a year (this year 26/9/20 & 3/10/20) where we are open until 10pm so you can try to conquer the mazes in the dark! Torches, warm clothes and wellies are a must but it is great fun!

Can we bring a picnic?

Yes, there are both indoor and outdoor picnic areas for you to eat your packed lunches in on site. We ask that picnics are not brought into the soft play building during busy times but there are plenty of other undercover areas on site for you to enjoy your picnic.

Can my children go round the farm or mazes on their own?

All children 16 and under need to be accompanied by an adult at all times, including visitors to our campsite that have attraction entry passes.

Are coaches welcome?

Yes coaches are welcome to park on site. Please contact us for directions as access is limited through Sedgwick village and we will be able to advise you on the most suitable route.

Are you open when it’s raining?

During the open season, the Farm Park is always open whatever the weather. In very wet weather however the the maize maze occasionally needs to be closed due to paths becoming slippery and unsafe. To avoid disappointment in these circumstances it is best to ring in advance and check the maze itself is open. 

Are there toilets in the maze?

No. There are toilets on the site which we encourage you yt# , before and after you complete the maze.

Is the maze suitable for young children?

Yes, but we do have the mini maize maze which takes a lot less time to complete than the main maize maze, and is suitable for our younger and older visitors. Alternatively you can do the main maze and ask for assistance from staff located in the maze for directions out.